Returns, exchanges & refunds
Wrong size, damaged item or a change of mind — here is exactly how we put it right.
Last updated: 7 November 2026
1. Damaged, defective or wrong items
If an item arrives damaged, faulty, incomplete or different from what you ordered, WhatsApp us on 0321-0582266 within 48 hours of delivery with your order number and a photo. We will replace it free of charge, or refund it if a replacement is not available. We cover any delivery cost in this case.
2. Uniform size exchange
Uniforms can be exchanged for a different size within 7 days, as long as they are unworn, unwashed, unaltered and have their original tags and packing. Bring them to the store or arrange it on WhatsApp.
3. Change of mind
Other unused items in original, undamaged packaging can be returned or exchanged within 7 days of purchase or delivery, with the receipt or order number.
4. Items we cannot take back
- Books, copies and registers that have been written in, covered, stamped or damaged
- Study packs that have been opened or partly used
- Used stationery, art and craft supplies, and opened consumables (glue, paints, clay)
- Personalised, custom-ordered or name-printed items
- Items damaged through misuse after delivery
5. Sale items
Items bought in a sale (including 11.11) follow the same rules: damaged or wrong items are replaced, and unused items can be exchanged within 7 days. Refunds on sale items are made at the price you paid.
6. How refunds are paid
Once we receive and check the item, we refund within 7 working days: in cash at the store, or by bank transfer, JazzCash or Easypaisa for delivered orders. You can also choose store credit. Delivery charges are refunded only when the mistake was ours.
7. How to start a return
- WhatsApp 0321-0582266 with your order number and what you want to return or exchange.
- Bring the item to 86 Cavalry Ground, 1st Floor (adjacent KFC), Lahore Cantt, or we arrange a pickup in Lahore (pickup charges may apply for change-of-mind returns).
- We check the item and complete the exchange or refund.